Jump to content

Welcome to GameOn365
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
All services are running normally.

- - - - -

User Inactivity and Abandonment Policy

player abandon abandoned abandonment inactive inactivity time offline activity user poilcy rank account data loss lost items
Any player that is offline for an extended period of time may lose previously obtained items and structures according to our inactivity policy, as outlined below.

If a player meets any of the following conditions:
  • The player is at the default rank (no website account and has not played for more than 16 hours total), and has not been online for more than 7 days.
  • The player is at the linked rank (has either a website account), and has not been online for more than 14 days.
  • The player is at the member rank (has a website account and has played for more than 16 hours total), and has not been online for more than 21 days.
  • The player was previously a premium subscriber (at the VIP rank), and has not been online for more than 21 days since the subscription expired.
  • The player was banned and did not appeal the ban within 7 days.
  • The player was permanently banned without the opportunity to appeal.
The following actions may occur:
  • All items, in-game currency, chest contents, and structures (including those in a protected region) belonging to the player will be lost.
  • Any data saved (including but not limited to in-game location, homes, settings, etc) for the player may be removed.
Planning Extended Time Offline
Should a player expect to be away for an extended period of time and plan to return, they should submit a support ticket so that we can prevent their account from being marked as inactive.

However, the following actions are taken automatically when a player is offline for an extended period of time and cannot be prevented by staff members:
  • After 28 days of inactivity, a player will be removed from their faction.
  • After 42 days of inactivity, chest protection signs will expire, allowing other players to take items from the chests.
Claiming Abandoned Structures
If you believe a structure has been abandoned and would like to claim it as your own, please contact an administrator, who will decide if you may become the new owner of the structure.  Typically, if the player who built the structure meets the above inactivity requirements, you will be allowed to claim the structure.  Any player who claims an abandoned structure will be expected to maintain the structure, and cannot tear it down to gather the materials for personal gain.

In accordance with our Terms of Service, GameOn365 reserves the right to modify or remove any player's data at any time.