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Welcome to GameOn365
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Our support team is not available 24/7.  However, we strive to provide an exceptional level of support and typically respond to tickets within anywhere from an hour to a day, depending on the time when you submit your ticket.  We'll take an in-depth look at your issue, ensure that it's resolved quickly, and provide any relevant information that can help you in the future.  We're happy to look into any crashes that occur on your server, diagnosing performance issues, and providing plugin recommendations as well as advice for configuring them.

Rest assured though that you can manage almost every aspect of your server from the Multicraft control panel, including the ability to restart your server if the need arises.

Additionally, you have the option to chat with us on the official GameOn365 Minecraft server if you need assistance and any of our support staff are online.